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Policy on Protection of Personal Information Act, 2013 (“POPI Policy”)

POPI Purpose Specification and Sharing of Information

When contracting with us for provision of any of our services and / or products you will need to disclose certain information to us that could be deemed personal information in terms of the Protection of Personal Information Act 2013 (POPI) and we will accordingly take all reasonable steps to ensure that your information is processed / used / stored in accordance with POPI and only for the following purposes:

  •  To verify the information disclosed herein against any other source;
  •  To communicate with you directly should you request us to and in accordance with relevant regulatory requirements;
  •  To compile non-personal statistical information to assist in assessing business or contractual risks;
  • To assess the aforementioned risks and, if a service or product we offer is provided pursuant to and based upon such information, that said information may be used at a later stage to assess any future claims that we may have against any such services offered by Sustainable Insights;
  • To transmit your personal information to any affiliate, subsidiary, service provider or third-party so that we can provide required services to you and to enable us to further our legitimate interests including statistical analysis, risk management and credit control;
  • In order to combat fraud and to properly evaluate risks, the South African Insurance Association (SAIA) has created a shared database for storing information of policyholders on which we may verify your information in order to verify it against available sources and databases on the system.
Your Right to Privacy

Your right to privacy is a fundamental right that is included in The Constitution of the Republic of South Africa, 1996. This right is, however, restricted in certain circumstances. These circumstances include cases where the parties disclosing information and the parties who are privy to it have a legal interest in that information. This means that in terms of South African law, we may disclose and/or receive information if we intend using it to prevent fraud and to manage risks fairly.

Consent Statement

To enable Sustainable Insights to manage risks fairly and to combat reckless trading, you consent that Sustainable Insights may verify and share your information. You therefore authorise us:

  • to share any service-related information as we regard necessary for the purpose of fulfilling our contractual or legal obligations in relation to any services we may be rendering to you or on behalf of our clients;
  • to store this information in a private database and use it in the public interest;
  • to use this information to contact you while fulfilling our legal obligations or in the course of business;
  • to verify and share any information with legally recognised sources or databases.